Shipping policy
All orders are processed within 1-4 Business days. Standard shipping typically takes between 2-8 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
PLEASE READ:
We do not assume responsibility of the package once it is picked up by our shipping partners. If you have an issue with your delivery, please contact the courier directly.
Canada Post: 1-866-607-6301 Outside Canada: 1-416-979-3033
Purolator: 1-888-744-7123
DHL: 1-855-345-7447 Outside Canada: 1-905-861-3672
FedEx: 1-800-463-3339
UPS: 1-800-PICK-UPS (1-800-742-5877)
Canpar: 1 800-387-9335
ICS: 1 888-427-8729
US & International Orders:
Any customs and/or brokerage fees are the responsibility of the customer. These fees are due upon receipt of an order.
Should you refuse an international shipment Crown Point Wood CO reserves the right to refund the amount of the order, less shipping, duties, brokerage fees associated with the order. Returned international orders are subject to an additional 25% restocking fee.
If you wish to arrange your own shipping, please reach out to us before placing your order and we will make the necessary arrangements on our end as well as provide you with the applicable shipping information once available. Please contact us at crownpointwoodco@gmail.com
At this time, we do not guarantee we can offer shipping to PO boxes. Please reach out to us at crownpointwoodco@gmail.com and we will do our best to accommodate your order.
*Additional shipping charges apply if you are a resident from a remote location of Canada.
In-store Pick-ups
We are able to accommodate orders to be picked up in-store that are placed online or by phone. We will always send an email once your order is ready to be picked up within 24-48 Hours.
Telephone Orders
All orders are charged in Canadian Dollars. Exchange rates and international order fees are assessed and applied by your financial institution. Telephone orders are available shipping quotes can be obtained by calling our retail store 905-547-6564.