Shipping policy

Shipping Policy for Crown Point Wood Co.

Last updated: July 3, 2026

Thank you for shopping at Crown Point Wood Co.. We want to make sure your order reaches you as safely and quickly as possible. Please read our guidelines below regarding processing, shipping carriers, tracking, and local pickup.

1. Shipping Partners & Courier Services

  • Our Shipping Platform: We partner with ShipNerd to manage all online package shipments. ShipNerd coordinates with top-tier couriers (such as Canada Post, UPS, and FedEx) to secure the best rates and transit routes.
  • Courier Responsibility: Once payment is confirmed and we pack your order, it is handed over to the ShipNerd courier network. At that point, the shipping carrier takes full custody and responsibility for the handling, transit, and delivery of your package.

2. Order Processing & Handling Timelines

  • Payment Confirmation: All orders are processed once your payment has successfully cleared.
  • In-Stock Consumables & Gear: Orders for finishes, epoxies, apparel, or tools are typically packed and handed over to the courier within 1–2 business days.
  • Custom Furniture & Large Wood Products: Live-edge slabs, custom table designs, and architectural pieces require specialized packing, crating, or LTL (Less-Than-Truckload) freight shipping. Production timelines vary, and shipping coordinates for large pieces will be scheduled individually with you once your item is complete.

3. Shipping Rates and Delivery Estimates

  • Calculated at Checkout: Shipping costs for consumables and smaller goods are calculated dynamically at checkout based on package weight, dimensions, and your delivery address.
  • Crating Fees for Slabs: Slabs or large items may require custom wooden crates for safe transit, which may incur a handling/crating fee disclosed prior to shipping.
  • Customs, Duties, & Import Taxes: For orders shipped outside of Canada (e.g., to the United States), the customer is solely responsible for any import duties, customs clearance fees, or local taxes assessed by border agencies.

4. Tracking Your Shipment

  • Tracking Emails: As soon as we generate a shipping label through ShipNerd, you will receive an automated email containing your tracking number and a link to monitor your package's progress.
  • Please allow up to 24 hours for tracking updates to appear once the courier scans the package.

5. Free Local Pickup (Hamilton Shop)

  • Local GTA/Hamilton Customers: If you live in the Greater Toronto Area or Hamilton region, you can bypass shipping fees by selecting Local Pickup at checkout.
  • Pickup Location:
    Crown Point Wood Co.
    230 Avondale St, Hamilton, ON L8L 7C3
  • Notification: We will send you an email notification as soon as your order is packed and ready for pickup at our workshop. Please have your order number ready when you arrive.

6. Shipping Issues (Damages or Lost Packages)

  • If your package arrives visibly damaged, please take photos of the packaging and product immediately. Contact us at crownpointwoodco@gmail.com within 48 hours of delivery with your order number and photos so we can file a claim with the carrier on your behalf.