Refund policy

Refund & Return Policy for Crown Point Wood Co.

Last updated: July 3, 2026

At Crown Point Wood Co., we take pride in the craftsmanship of our custom pieces and the quality of the makers' supplies we stock. Please read our policy below to understand our guidelines for returns, exchanges, and refunds.

1. Consumables & Shop Goods (Epoxies, Finishes, Apparel, & Gear)

Consumables and gear are eligible for return under the following guidelines, depending on where they were purchased:

Online Purchases

  • Within 30 Days of Delivery: You may return unopened, unused consumables (such as Osmo oils, Walrus oils, Chill Epoxy, etc.) or gear within 30 days of receiving your item for a full refund to your original payment method.
  • Between 30–45 Days of Delivery: Returns requested between 30 and 45 days after delivery will be subject to a 25% restocking fee.
  • After 45 Days: No refunds or returns will be accepted after 45 days from the delivery date.
  • Condition: To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, with original seals intact, and in its original packaging. You will also need to provide the receipt or proof of purchase.

In-Store Purchases

  • Any non-wood product (epoxies, finishes, apparel, or tools) purchased in person at our Hamilton workshop can be returned within 30 days of purchase for store credit only. No cash or credit card refunds will be issued for in-store purchases.

2. Wood Products (Slabs, Dimensional Lumber, & Offcuts)

  • 100% Final Sale: All wood purchases—including live-edge slabs, dimensional lumber, custom-milled boards, and offcuts (purchased online or in-store)—are strictly final sale and non-refundable.
  • Why? Wood is an organic, climate-sensitive material. Changes in relative humidity, temperature, and airflow in external workspaces or during transit can cause warping, splitting, or checking. Because we cannot control the environment the wood is stored or worked in once it leaves our Hamilton shop, we cannot accept returns or exchanges on any wood products.

3. Custom-Made & Finished Furniture

  • 100% Non-Refundable: Any finished furniture items, custom boardroom tables, dining tables, custom-built cabinetry, or architectural millwork pieces are strictly non-refundable.
  • Once a custom order deposits and production begins, the order cannot be canceled, refunded, or returned, as these pieces are fabricated to the exact spatial specifications of the client.

4. Sale Items & Gift Cards

  • Unfortunately, we cannot accept returns, refunds, or exchanges on any sale items or gift cards. These items are final sale.

5. Return Shipping and Duties

  • Paid by Customer: The cost of return shipping, packaging, and any associated duties or customs fees are the sole responsibility of the customer.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

6. How to Initiate a Return

If you wish to return a qualifying consumable or gear item purchased online:

  1. Email us at crownpointwoodco@gmail.com.
  2. Include your order number and details about the product you would like to return.
  3. Our team will respond within 24–48 business hours with instructions and the return shipping address.