Privacy policy

Privacy Policy for Crown Point Wood Co.

Last updated: July 3, 2026

This Privacy Policy describes how Crown Point Wood Co. (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, make a purchase, or submit a custom project inquiry on https://crownpointwood.co.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the details necessary to process your purchases and custom project inquiries. We refer to any information that can uniquely identify an individual as “Personal Information”.

Below is the detailed list of the Personal Information we collect and why:

Device Information

Examples of Personal Information Collected: Web browser version, IP address, time zone, cookie information, viewed pages, search terms, and Site interaction parameters.
Purpose of Collection: To load the Site accurately and run performance analytics to optimize our user experience.
Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a Business Purpose: Shared with our core e-commerce processor, Shopify, and our analytics provider, Google Analytics.

Order Information

Examples of Personal Information Collected: Name, billing address, shipping address, payment details (processed securely via credit card numbers through Shopify Payments), email address, and phone number.
Purpose of Collection: To fulfill our contract with you (processing payments, arranging shipping, providing invoices/order confirmations), communicating with you, screening orders for potential fraud, and sending promotional updates in line with your choices.
Source of Collection: Collected directly from you when you place an order.
Disclosure for a Business Purpose: Shared with our processor, Shopify, and our shipping integrations via Shopify Shipping (including Canada Post, UPS, and other carriers).

Project Inquiry & Custom Estimation Information

Examples of Personal Information Collected: Name, email address, phone number, physical room/cabinetry dimensions, architectural sketches, design preferences, and estimated budgets.
Purpose of Collection: To evaluate custom woodworking/cabinetry requests, generate price estimations, and contact you regarding custom furniture or millwork quotes.
Source of Collection: Collected directly from you when you submit a Project Inquiry Form.
Disclosure for a Business Purpose: Shared internally with our design and fabrication teams, and stored securely on our database hosts via Shopify.

Offline Transactional & Accounting Information

Examples of Personal Information Collected: Name, email address, phone number, billing address, custom project specifications, e-Transfer coordinates, and check/cash payment records.
Purpose of Collection: To manage invoicing, bookkeeping, and tax reporting for custom cabinetry and furniture contracts.
Source of Collection: Collected directly from you during offline consultations and transactions.
Disclosure for a Business Purpose: Stored and processed securely within our QuickBooks accounting software.

2. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

We share your Personal Information with trusted service providers to help us run our business and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use Google Analytics to understand how visitors interact with our Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.
We share shipping coordinates with Shopify Shipping and its integrated carriers (Canada Post, UPS) to coordinate pickups and freight deliveries.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use Google Analytics to monitor traffic and serve targeted campaigns. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting these platforms directly:

Facebook / Meta: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing / Microsoft: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. PIPEDA & Canadian Privacy Compliance

As an Ontario-based business, our collection and processing of Personal Information are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

Consent: We obtain your express consent at the point of collection for marketing notifications (such as our "Fresh from the Kiln" subscription popup) and project inquiries. You may withdraw your consent at any time.
Access & Correction: You have the right to request access to the Personal Information we hold about you and to ask for corrections or deletions of inaccurate data. To exercise these rights, please contact our Privacy Officer using the details below.

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

Your explicit consent.
The performance of the contract between you and the Site.
Compliance with our legal obligations.
For our legitimate interests (such as preventing store fraud and securing our platform), which do not override your fundamental rights.

Your Personal Information is stored and processed securely by Shopify. It will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR guide: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

7. Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use functional, performance, and reporting cookies to optimize your browsing experience (remembering cart items, checkout parameters, and page preferences) and analyze visitor traffic.

You can manage your cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

8. Contact & Complaints

For more information about our privacy practices, if you have questions, or if you would like to make a request or a complaint, please contact our Privacy Officer:

Email: crownpointwoodco@gmail.com
Mailing Address:
Privacy Officer, Crown Point Wood Co.
230 Avondale St, Hamilton, ON L8L 7C3, Canada
Phone: 647-500-7501

If you are not satisfied with our response to a complaint, you have the right to contact the appropriate data protection authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC):